At PrimeRetailShop.com, we strive to provide high-quality electronic gadgets to our customers. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process as per the policy outlined below.
1. Return Eligibility
You can request a return if: ✔ The product is defective or damaged upon delivery. ✔ The wrong item was delivered to you. ✔ The product is unused, in its original packaging, with all accessories included.
⛔ Returns are NOT accepted if: ❌ The product is used, damaged due to misuse, or missing original packaging. ❌ The return request is made after 7 days of delivery. ❌ The product is under a non-returnable category (e.g., software, digital products, or hygiene-related items).
2. How to Request a Return
To initiate a return, follow these steps: 1️⃣ Email us at support@primeretailshop.com with your order ID, reason for return, and product images (if applicable). 2️⃣ Our support team will review your request within 24-48 hours. 3️⃣ If approved, we will provide a return shipping address or arrange a pickup (if available in your location). 4️⃣ Once we receive the returned item, we will process the refund or replacement.
3. Refund Process
Refund Method: Refunds will be issued via the original payment method (Credit/Debit Card, UPI, Wallet, etc.).
Processing Time: Refunds are processed within 7-10 business days after the returned product is received and inspected.
Shipping Charges: If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping charges.
4. Order Cancellations
Orders can be canceled before shipment for a full refund.
Once shipped, orders cannot be canceled but may be eligible for return after delivery.
5. Exchange Policy
If you receive a defective or incorrect item, we offer a free replacement (subject to stock availability).
If an exchange is not possible, a full refund will be provided.
We appreciate your trust in Prime Retail Shop and aim to provide the best service possible!
1. Order Processing Time We strive to process and dispatch all orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next working day. In case of high order volumes or unforeseen circumstances, there might be slight delays.
2. Shipping Charges & Delivery Time Shipping charges will be calculated and displayed at checkout. Delivery time may vary based on your location and chosen shipping method:
Standard Shipping: 5-7 business days
Express Shipping: 2-4 business days
Please note that delivery times are estimates and may be affected by external factors such as weather conditions, courier delays, or national holidays.
3. Shipping Locations We currently ship across India. If your location is not serviceable, we will notify you promptly and provide a refund if required.
4. Tracking Your Order Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your order on our courier partner’s website.
5. Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery. We will investigate the issue and offer a suitable resolution, which may include a replacement or refund.
6. Return & Refund Policy For information on returns and refunds, please refer to our Return & Refund Policy.
7. Contact Us For any queries related to shipping, feel free to contact us at: Email: support@primeretail.com Phone: [+91 96828 25000]
We appreciate your trust in Primeretail.com and strive to provide you with the best shopping experience!
General Returns Policy Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Primeretail.com. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location and services availability depends on the location pin code. This visit is scheduled by placing an order with Primeretail.com through Primeretail.com Home Services. Subject to Primeretail.com Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report. We will carry out verification checks and return will be processed only if: it is determined that the product was not damaged while in your possession; the product is not different from what was shipped to you; the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein). If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Primeretail.com shall not be liable in any manner for any misuse or usage of such information. Products may not be eligible for return in some cases as covered in detail in the “Return Policy Types” table below, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered. Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. No additional information is required to return an eligible order unless otherwise noted in the category specific policy. Products may be eligible for replacement only if the same seller has the exact same item in stock On products where return is eligible (basis the policy defined in the Return Policy Types table below), if the seller does not have the exact same product in stock, a refund would be issued to you instead of a Replacement. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds. For India based customers please refer to the display page to confirm the days of replacement / return specific to the item before purchase. To know about the Return window for Primeretail.com Business orders, please visit here. here. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Primeretail.com reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product. Note: All product categories are non-returnable for International Customers for Export Orders.
Return Policy Types with Descriptions:
Customers should check the display page for Return / Replacement policy applicable to the specific product before purchase.
Policy
Defective use case
Damage, Wrong Item use case
7/10 Days Service Centre Replacement
For defective items, you will have to reach out to the brand service centre for further resolutions. For few items, we may facilitate scheduling a technician visit at your doorstep for troubleshooting only. Based on the assessment/ visit, final resolution (repair, refund, replacement) will be provided by brand only.
This item is eligible for free replacement, within 7/ 10 days of delivery in an unlikely event of damaged, or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
7/10 Days Replacement by Brand
For Defective items, brand will provide On-call support followed by a Technician inspection at your location. Brand technicians will repair the item or provide a replacement as per brand policies. On the basis of the technician’s evaluation report, Prime Retail will provide resolution.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
This item is eligible for free replacement, within 7/ 10 days of delivery, in an unlikely event of damaged, or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
7/10 Days Replacement
This item is eligible for free replacement, within 7/ 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. For few items, we may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.
10/30 Days Returnable
This item is eligible for free return or replacement, within 10/ 30 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the item within 10/ 30 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can also exchange this item for a different size/color (based on item availability) or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Non-Returnable
These items are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the item prior to issuing refund/replacement. We reserve the right to pick up the item to ascertain the damage or defect in the item prior to issuing refund/replacement.
