1. Order Processing Time We strive to process and dispatch all orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next working day. In case of high order volumes or unforeseen circumstances, there might be slight delays.
2. Shipping Charges & Delivery Time Shipping charges will be calculated and displayed at checkout. Delivery time may vary based on your location and chosen shipping method:
Standard Shipping: 5-7 business days
Express Shipping: 2-4 business days
Please note that delivery times are estimates and may be affected by external factors such as weather conditions, courier delays, or national holidays.
3. Shipping Locations We currently ship across India. If your location is not serviceable, we will notify you promptly and provide a refund if required.
4. Tracking Your Order Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your order on our courier partner’s website.
5. Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery. We will investigate the issue and offer a suitable resolution, which may include a replacement or refund.
6. Return & Refund Policy For information on returns and refunds, please refer to our Return & Refund Policy.
7. Contact Us For any queries related to shipping, feel free to contact us at: Email: support@primeretail.com Phone: [+91 96828 25000]
We appreciate your trust in Primeretail.com and strive to provide you with the best shopping experience!
